The woman was in a public place.
Through no fault of the airline she was late for her own flight. She charged at the staff and went into a frenzy. Her actions were caught by an alert Cathay Pacific employee. The video got posted on YouTube. Millions watched it.
Now, Cathay Pacific has apologized and offered the woman an upgrade on her next flight with Cathay Pacific.
I'm perplexed. The woman was in a public place. She made a public disturbance. She assaulted another woman. She could have held up the entire plane if her baggage had to be removed. And now Cathay Pacific is apologizing because the woman's behaviour was posted on YouTube?
If some action was necessary, shouldn't the woman have been fined and possibly arrested for assault, rather than rewarded with an upgrade and return of frequent flier points?
I could be wrong on this one. Perhaps the video shouldn't have made its way to YouTube and so maybe Cathay Pacific has some sort of liability over this.
Any thoughts?
1 comment:
Some customers aren't worth keeping. Cathay Pacific should have told her so.
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